IT Helpdesk Technician

We are a leader in fraud prevention and AML compliance, and we're looking for an IT Helpdesk Technician to support our global, remote-first team. As a reliable partner across the company, you'll help us deliver a seamless, secure, and efficient employee experience as we grow.

Requirements

2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience

Benefits

Generous compensation in cash and equity Early exercise for all options, including pre-vested Flexible paid time off and Year-end break Health insurance, dental, and vision coverage for employees and dependents 4% matching in 401k / RRSP MacBook Pro delivered to your door One-time stipend to set up a home office Monthly meal stipend Monthly social meet-up stipend Annual health and wellness stipend Annual Learning stipend Originally posted on Himalayas