Sardine
Himalayas · Posted 1mo ago
IT Helpdesk Technician
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Indexed description
We are a leader in fraud prevention and AML compliance, and we're looking for an IT Helpdesk Technician to support our global, remote-first team. As a reliable partner across the company, you'll help us deliver a seamless, secure, and efficient employee experience as we grow.
Requirements
- 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment
- Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support
- Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows
- Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents
- 4% matching in 401k / RRSP
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
Originally posted on Himalayas
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