Technical Consultant

Category: IT Services

Location:

Location:Portugal / Spain / Ireland | Work Type: Remote | Job ID: J107108
About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.
What you will be doing:

• Act as Incident Commander, respond to high-severity issues, and perform root cause analysis.
  
• Liaise with L1-L4 support, operations teams, and cross-functional teams to ensure successful deployment, operation, and timely resolution of customer issues.
  
• Independently build, test, and troubleshoot reliable solutions post-release, proactively seeking and solving problems.
  
• Act as the main point of communication to the client and contribute to Weekly, Monthly, and Quarterly client reviews (e.g., reporting, AAS).
  
• Support the development team in releases and promotions from development to production, validate installation/release and configuration processes, and provide technical input for application deployment.
  
• Prepare, validate, and share data required for cleanup, correction, or reconciliation as part of a fix.
  
• Utilize hands-on experience in scripting and object-oriented programming languages, and experience with monitoring tools (AWS, Kibana, etc.) and ticket management systems (Jira, Remedy, SNOW).
  
• Produce and maintain comprehensive documentation on projects, solutions, and support, and participate in the on-call rotation.
  

What our client is looking for:

• A relevant tertiary qualification would be beneficial.
  
• 3 - 5 years experience in operational engineering or equivalent role.
  
• 2 - 3 years experience in software development.
  
• Familiarity with reporting, Workbench, automation tooling, and ticket management (Jira, Remedy).
  
• Preferable BSS/telecommunication background and knowledge of a scripting/programming language.
  
• Experience with a broad range of IT technologies (Network, Storage, Virtualization, Compute, Database, etc.) in high-volume managed or billing services environments.
  

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Technical Consultant, Remote, Incident Commander, root cause analysis, L1-L4 support, operational engineering, scripting, AWS, Kibana, Jira, Remedy, SNOW, BSS

Details

Originally posted on Himalayas