Transreport
Himalayas · Posted 20d ago
Service Desk and Operations Manager
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Indexed description
We are hiring a Service Desk and Operations Manager to take ownership of our customer support function and its ongoing development. This role sits at the intersection of customer success, product, and service delivery—ensuring our clients receive a consistently high-quality support experience while helping us scale and mature our Service Desk capability.
Requirements
- Experience in a Service Desk, technical support, or customer operations role
- Strong problem-solving skills and ability to manage complex issues
- Ability to understand and interpret technical issues and support troubleshooting efforts
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to work cross-functionally with product, engineering, and customer teams
Benefits
- Private healthcare after your probation (including children)
- Company pension scheme
- Hybrid working model
- 25 days holiday
- Volunteering Leave
- Free flu jab for you and your family
Originally posted on Himalayas
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