Logz.io
Himalayas · Posted 20d ago
Tier 1 Support Engineer
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Indexed description
As a Tier 1 Support Engineer at Logz.io, you'll troubleshoot customer issues, support integrations, and provide timely customer communication in a fast-paced environment.
Requirements
- Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays ( 6 PM- 6 AM )
- 2+ years in technical support or a customer-facing technical role
- Experience with AWS or Azure and familiarity with Kubernetes fundamentals
- Basic understanding of observability concepts: logs, metrics, and tracing
- Strong troubleshooting & problem-solving skills, ability to manage multiple priorities
- Excellent communication and customer management abilities
- Comfortable handling live incidents in a fast-paced environment
- Interest in AI-assisted tooling and modern cloud technologies
Originally posted on Himalayas
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