(US) Customer Success Manager - Great Lakes

PointClickCare empowers its employees to be the architects of a smarter healthcare future, leveraging AI as a catalyst for creativity and productivity. As a Customer Success Manager, you will manage and provide world-class partnerships to clients, ensuring they are optimizing the use and value of PointClickCare's solutions. With a focus on delivering customer outcomes, you will build, grow, and expand client relationships, leveraging product and industry knowledge to clearly communicate the company vision and meet customer goals.

Requirements

• Experience in a Customer Success role managing a book of business in the healthcare SaaS space
• Strong customer orientation focused on delivering customer outcomes
• Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments
• Proven track record of sustaining and growing relationships and delivering results
• Excellent communication and presentation skills
• Good analytical and problem-solving skills
• Strong leadership ability and collaborative working style
• Experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition

Originally posted on Himalayas