Salesforce Loyalty Expert

Being Next means challenging the status quo.

It means being non-conformist.

It means having a vision for the future.

Being Next means taking the right step in your career.

We are a Portuguese technology company transforming industries through innovative solutions — and we want your talent with us.

Be our NEXT Salesforce Loyalty Expert!

Responsibilities

Loyalty Strategy & Solution Design

• Collaborate with stakeholders to define loyalty program goals and strategies.
• Translate business requirements into scalable Salesforce Loyalty Management solutions.
• Define loyalty structures including tiers, points, rewards, campaigns, promotions, and customer journeys.
• Conduct workshops, gather requirements, and design solution/process flows.
• Advise on best practices, limitations, and implementation approaches.

Salesforce Platform & Integration

• Design Salesforce Loyalty Management architecture and integration strategies.
• Configure workflows, automations, approvals, and member experiences.
• Ensure seamless integration with POS, eCommerce, ERP, payment gateways, and other platforms.
• Maintain data integrity, security, and governance standards.

Stakeholder Management & Optimization

• Work closely with marketing, customer service, IT, and product teams.
• Conduct demos, training sessions, and support delivery/development teams.
• Identify automation and continuous improvement opportunities.
• Stay up to date with Salesforce releases and loyalty management trends.

Experience

• 5+ years of Salesforce experience.
• Proven experience in Salesforce Loyalty Management design or implementation.
• Strong ability to translate business requirements into Salesforce-based loyalty solutions.
• Experience conducting discovery workshops and collaborating with cross-functional teams.
• Background in customer-centric industries such as retail, travel, hospitality, or telecom is a plus.

Functional & Technical Skills

• Salesforce Loyalty Management
• Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
• MuleSoft / Integration Platforms
• Jira & Confluence
• Salesforce configuration, administration, Flows, automations, APIs, and integrations
• Knowledge of customer engagement and loyalty strategies
• Experience working in Agile environments

Certifications

• Salesforce Administrator Certification
• Salesforce Loyalty Management Accreditation
• Salesforce Business Analyst Certification
• Salesforce Consultant and/or Marketing Cloud Certifications (preferred)

Soft Skills & Languages

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Fluent English (mandatory)

Do you want to work in Porto in a hybrid model?

Do you have between 3 and 6 years of experience?

Then, this is what we have for you: €1100 to €1400 (base salary) + Meal Allowance +Flex Benefits + Existing Benefits

Your career deserves to be bold. Join Next Engineering!

Send us your CV to [email protected]