Senior ServiceNow Developer

DevOps – ServiceNow Developer

Position Summary

The ServiceNow Developer designs, builds, and maintains solutions on the ServiceNow platform within a DevOps delivery model. This role encompasses full-stack development responsibilities — from scripting server-side business logic and building Service Portal experiences to designing integrations and automating workflows. The developer collaborates closely with architects, administrators, QA engineers, and business stakeholders to deliver high-quality, scalable ServiceNow capabilities.

Key Responsibilities

• Design and develop ServiceNow solutions across core modules including ITSM, ITOM, HRSD, CSM, and/or App Engine.
• Write and maintain server-side scripts (Business Rules, Script Includes, Scheduled Jobs) and client-side scripts (Client Scripts, UI Policies, UI Actions) following ServiceNow best practices.
• Build and configure Flow Designer flows, IntegrationHub spokes, and legacy Workflow activities.
• Develop and maintain Service Portal widgets using HTML, CSS, JavaScript (AngularJS/Angular), and ServiceNow's Jelly/Glide APIs.
• Implement and manage integrations with third-party systems (Azure, Salesforce, LDAP, REST/SOAP APIs) using MID Server, Import Sets, and IntegrationHub.
• Manage code across Update Sets or utilize Git-based source control with the ServiceNow DevOps toolchain.
• Apply CI/CD practices using ServiceNow DevOps or ATF (Automated Test Framework) to ensure regression coverage and controlled deployments.
• Participate in code reviews and contribute to architecture discussions and technical design documents.
• Provide Tier 3 support for ServiceNow platform issues; diagnose and resolve performance or logic defects.
• Contribute full-stack skills as needed: REST API development, SQL/data modeling, or lightweight front-end development outside the platform.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 3+ years of ServiceNow development experience, including scripting (GlideRecord, GlideAjax, Glide APIs).
• Proficiency in JavaScript; familiarity with HTML, CSS, and Angular/AngularJS. Experience with REST/SOAP API development and third-party integrations.
• Solid understanding of ITIL processes and ServiceNow ITSM module configuration.
• Experience with Git or equivalent version control systems.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).
• Experience with ServiceNow App Engine Studio or scoped application development.
• Knowledge of ServiceNow Performance Analytics or Reporting. Familiarity with Agile/Scrum methodologies and tools (Jira, Azure DevOps).
• ITIL v4 Foundation certification