ServiceNow Automation Specialist

As an ServiceNow Automation Specialist, you will play a crucial role in optimizing IT processes and enhancing efficiency through automation within the ServiceNow ecosystem and potentially, other technologies. Your primary responsibility will be to design, develop, and implement automated solutions that streamline IT processes within the Global Technology and Operations organization. You’ll collaborate with cross-functional teams inside GTO and the Global Digital Platform team including Platform Administrators, Database Administrators, System Administrators, and DevOps professionals, to drive continuous delivery and improve production deployment processes.

Key Responsibilities

Automation Solution Development:

• Work closely with stakeholders to identify target use cases for automation.
• Define and document business and functional requirements for software development related to automation.
• Troubleshoot and develop automated solutions for multiple ServiceNow applications, including both production and sub-production environments.

• Leverage your in-depth knowledge of the ServiceNow platform to create end-to-end automations.
• Design and build solutions that reduce friction, energy, and cost in security service delivery.
• Utilize automation tools such as Ansible to optimize development cycle.

• Analyze existing processes and identify areas for automation.
• Develop tools, utilities, and automation scripts to assist in functional testing and create test data with a focus on reusability.
• Train and support other team members on critical automation systems and related processes.

• Work within a cross-functional team to specify, design, develop, test, and implement automation solutions.
• Collaborate with IT professionals to ensure seamless integration of automated processes.
• Share knowledge with peers in GTO in order to evangelize transformation in the organization.

• Support developed solutions as well as some legacy automation processes.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 1 + years of relevant experience
• Understanding of technical architecture and integration using APIs
• Strong analytical skills and problem-solving abilities
• Excellent communication and teamwork skills

• Experience with ServiceNow ATF (Automated Test Framework) and other test automation tools (e.g., Selenium, LoadRunner) is preferred
• Certification in ServiceNow (e.g., ServiceNow Certified Implementation Specialist or ServiceNow Platform Administrator) is highly desirable

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran