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Liberty Personnel Services, Inc. Linkedin · Posted 2mo ago

ServiceNow Admin/Developer

Panama

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Job Details:

ServiceNow Admin/Developer

Full time opening for a ServiceNow Admin/Developer. This role is on site to start and offers hybrid options after a few months. Must be local to the Philly area and a Citizen or GC holder. Position will involve the following:

  • Administer, maintain, and support ServiceNow environments including Development, UAT, and Production
  • Coordinate with ServiceNow on system upgrades, patches, and platform maintenance
  • Configure and support core ITSM modules including:
    • Incident Management
    • Change Management
    • Problem Management
    • Service Catalog
  • Manage user accounts, roles, groups, and system permissions
  • Develop and maintain:
    • Workflows and Flow Designer automations
    • Forms, fields, and UI policies
    • Business rules and client scripts
  • Monitor platform performance and troubleshoot technical issues
  • Manage update sets and migrations between ServiceNow instances
  • Maintain data integrity through imports, exports, and data cleanup activities
  • Configure and maintain notifications, SLAs, and reporting dashboards
  • Support integrations with enterprise tools including SCCM, SolarWinds, and Splunk
  • Document configurations, processes, and governance standards
  • Handle day-to-day ServiceNow support including user access requests and issue resolution
  • Configure new forms, fields, and workflows based on business requirements
  • Troubleshoot and resolve ServiceNow incidents in a timely manner

Qualifications

  • 3–5 years of hands-on ServiceNow administration experience
  • Strong understanding of ITSM processes and ITIL framework principles
  • Experience with:
    • JavaScript scripting within ServiceNow
    • Flow Designer and Workflow Editor
    • CMDB administration
    • LDAP/SSO technologies including SAML and ADFS
  • ServiceNow Certified System Administrator (CSA) required
  • Experience with ITAM and ITOM modules preferred
  • Strong troubleshooting, communication, and stakeholder management skills

Tim Campbell

Liberty Personnel Services Inc.

610-941-6300 ext 121 direct: 484-567-2089

[email protected] www.libertyjobs.com

www.linkedin.com/pub/tim-campbell/0/a9b/616

#ServiceNow

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