UKG Business Support Analyst | Monday to Friday | Balcatta Support Centre

Company Description

We are seeking a highly analytical and customer-focused UKG Business Support Analyst to join our team. In this role, you will play a critical part in supporting and optimising our UKG Time & Attendance system by delivering training, analysing data, and providing actionable insights to improve workforce operations.

You will work closely with Payroll, Workforce Planning, HR, and HRIS teams to ensure system integrity, compliance, and continuous improvement, while driving strong adoption across the business.

Job Description

Training & User Support

• Deliver engaging training across all user groups (employees, leaders, super users) via face-to-face, virtual, and practical sessions
• Design and maintain high-quality training materials (user guides, e-learning modules, videos, FAQs, QRGs)
• Provide ongoing support and guidance to promote system adoption and user confidence

Data Analysis & Reporting

• Analyse UKG data to identify trends, discrepancies, and risks related to scheduling and timekeeping
• Generate reports and provide insights to internal and external stakeholders
• Support accurate payroll processing through data validation and collaboration

System & Process Optimisation

• Ensure data accuracy through audits, reconciliations, and governance controls
• Monitor compliance with time & attendance legislation, Awards, and Enterprise Agreements
• Manage support requests via the approved ticketing system
• Contribute to continuous improvement initiatives and change management processes

Collaboration & Stakeholder Engagement

• Partner with Payroll, Workforce Planning, HR Operations, and Employee Relations teams
• Engage stakeholders at all levels to translate complex issues into clear, practical solutions
• Support system enhancements through governance and change frameworks

Qualifications

Experience

• 3+ years as a Data Analyst or Business/Reporting Analyst within HR, Payroll, or Workforce Management
• Strong knowledge of Australian payroll legislation, Awards, and Enterprise Agreements
• At least 12 months’ experience with UKG Pro Workforce Management
• Experience in training delivery, change management, and process improvement
• Proven ability to work in dynamic, fast-paced environments

Skills & Knowledge

• Strong understanding of rostering, scheduling, and time & attendance (FIFO experience highly desirable)
• Advanced analytical skills with a keen eye for detail
• Strong Excel and Microsoft Office capabilities
• Excellent communication skills, with the ability to simplify technical concepts
• High level of stakeholder engagement and customer service focus

Personal Attributes

• Proactive and solution-oriented mindset
• Highly organised with the ability to prioritise effectively
• Collaborative, adaptable, and resilient
• Driven to challenge the status quo and deliver better outcomes

Additional Information

If you are a data-driven professional with a passion for workforce systems and customer support, we’d love to hear from you.