Quality Assurance Asst. Manager- ServiceNow ATF

Job Description:

• Involvement in the planning, monitoring, and control of the testing activities and tasks.
• Develop overall test strategy
• Review and endorse test plan and test report
• Develop UAT Test Cases
• Manage and provide leadership to a group of test professionals in the organization.
• Collaborate with the stakeholders, devise the test objectives, test strategies, and test plans.
• Measure, report and manage defects remediation, progress and test results throughout testing phases.
• Develop and refine test processes, methodologies, disciplines and measurements
• Raise risks and issues
• Ensure the effective application of defect management practices
• Provide regular progress updates and input into the weekly project status reports and other formal communications

SKILLS REQUIRED

• Experience in leading the ServiceNow testing projects for about 1-2 years and should have complete knowledge of the testing process.
• CSA certification (nice-to-have)
• Must have minimum ISTQB Foundations certificate
• SQL skills
• Strong functional testing expertise
• Proven project experience in software testing to provide considered, meaningful and applicable advice
• Demonstrated technical aptitude to be able to understand, question and organize technical topics and translate them into business terms
• Strong analytical and problem-solving skills
• Strong negotiation skills and ability to influence internal and external decision-makers
• Good business analysis skills, will contribute to requirements continuous improvement processes

Job Description

• Manual Testing
• Functional Testing
• Regression Testing
• Sanity / Smoke Testing
• Test Case Design & Review
• Defect Lifecycle Management
• Root Cause Analysis

ServiceNow-Specific Skills

• ITSM/CSM/HRSD/SecOps module testing
• Form, Catalog Item & UI validations
• Flow Designer validations
• SLA testing
• ServiceNow ATF automation
• Integration Testing (REST/SOAP APIs)
• Testing custom scoped applications

Required Skills

• Lead testing of ServiceNow modules using Automated Testing Framework (ATF)
• Collaborate with stakeholders to create, validate test scripts to ensure outcomes match user requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain test scripts and testing documentation.
• Coordinate with cross-functional teams for project success.
• Ensure compliance with security and regulatory requirements.