Software Dev Engineer 4 (ServiceNow)- ITSM Lead

The Software Development Engineer 4 is a seasoned professional, lead role responsible for developing technical designs and developing and maintaining software source code to support a solution. As an experienced member of a development team, the individual will be expected to solve complex technical issues and programming tasks. The individual may be asked to act as a technical lead on projects or solutions with moderate complexity or scope. This is an individual contributor role.

This position is located in Riverton, UT. There may be relocation assistance for those not located in the area.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.

Responsibilities

Contribute to and perform analysis of functional requirements

Participate in vendor or technology evaluations and identify critical gaps in their offerings

Participate in the formulation of technical recommendations

Act as a technical lead and, if assigned, mentor peers

Create technical designs mapped to functional requirements

Provide estimates for development tasks

Design, develop, and test code for software development projects

Participate in code reviews

Develop technical documentation

Participate in the Incident Management process and fix defects on a 24/7 basis

Contribute to the design, and implementation, and measures required to protect solutions from security compromise

Comply with policies, standards, and regulatory requirements and ensure all others are doing the same

Document new technical knowledge and train others on emerging needs and technologies

Qualifications

• Bachelor's degree in related field or equivalent professional experience
• Six years of progressive relevant professional experience
• 6+ years in ServiceNow Development
• Significant hands-on experience with ServiceNow ITSM
• Strong understanding of Agile Software Development methodologies and principles
• Solid base of learning and some experience in all the primary areas of an n-tier enterprise system that may or may not be web based (e.g., interface domain logic and database layers)
• Outstanding verbal and written communication skills
• Ability to mentor and train peers
• Exceptional troubleshooter with the ability to solve problems in a timely manner under pressure
• Strong skills in engineering/programming, analytical/diagnostic/troubleshooting, web technology, and programming methodology
• Solid understanding of systems and subsystems
• Familiarity with Cloud Based Platforms and services
• Strong understanding of DevSecOps
• Strong understanding of Continuous Integration and Continuous Delivery principles.
• Advanced knowledge of applicable software, computer languages, and code to perform the responsibilities of this role
• Proven aptitude and willingness to learn new technologies and programming languages
• This job operates in a professional environment
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.