Account Manager / Administration

The Account Manager / Administration will be responsible for onboarding and supporting partner properties (hostels and hotels) on the platform while providing general operational and administrative support. This role will act as a key point of contact for partners, ensuring smooth setup, coordination with internal teams, and ongoing operational support.

Key Responsibilities

• Own the digital onboarding of new partners (hostels and hotels) onto the platform.
• Set up partner accounts, including property listings, descriptions, and image uploads.
• Guide partners through the onboarding process by providing walkthroughs and training on the platform.
• Act as the primary support contact for partners during onboarding and early usage.
• Coordinate with the development team to ensure API integrations are functioning properly.
• Assist with customer service inquiries from partners.
• Coordinate the distribution of onboarding materials such as signage and partner collateral.
• Provide general business administration support, including:
• Inbox management
• Internal task follow-ups
• Maintaining operational trackers
• Coordinating with internal teams and suppliers
• Preparing simple internal reports and summaries.

Tools

• Email
• WhatsApp

Key Skills

• Strong organizational and administrative skills
• Partner relationship management
• Attention to detail
• Ability to coordinate across technical and operational teams
• Strong written and verbal communication skills