Account Manager

The Account Manager is responsible for managing client accounts, ensuring seamless execution of marketing campaigns, projects, and on-ground events according to client objectives. This role serves as the main point of contact between clients and internal teams (Marketing, Creatives, Procurement), ensuring client satisfaction, fostering long-term relationships, and contributing to business growth.

Key Responsibilities

• Client Relationship Management
• Act as the primary liaison between the company and assigned clients.
• Build and maintain strong, long-term client relationships.
• Address client needs proactively and resolve issues efficiently.
• Account & Project Oversight
• Manage end-to-end account deliverables, ensuring projects are delivered on time, within scope, and within budget.
• Oversee campaign execution, including marketing activities, creatives, and on-ground events.
• Ensure quality control and consistency across all client-facing deliverables.
• Financial Accountability
• Monitor account budgets, billing, and collections.
• Prepare invoices and track account profitability.
• Report on financial performance of assigned accounts.
• Business Development Support
• Assist in the preparation and delivery of client pitch decks and proposals.
• Identify upselling and cross-selling opportunities to grow accounts.
• Provide insights and recommendations for client campaigns.
• Internal Coordination & Communication
• Collaborate with internal teams to ensure smooth execution of client projects.
• Translate client requirements into actionable briefs for internal stakeholders.
• Facilitate alignment meetings to ensure deadlines and quality standards are met.
• Reporting & Insights
• Prepare weekly and monthly client performance reports.
• Deliver actionable insights and recommendations to improve campaign effectiveness.
• Track KPIs to ensure accounts meet performance targets.
• Continuous Learning & Innovation
• Stay updated on marketing, branding, and industry trends relevant to client accounts.
• Recommend innovative ideas to enhance client campaigns and events.
• Contribute to process improvements for greater efficiency in account management.