Account Manager

Company Description

Cartrack is a global leader in Software-as-a-Service (SaaS) solutions, serving businesses of all sizes and individual consumers. With expertise in data analytics, artificial intelligence, and value-added services, Cartrack optimizes fleet management, driver behavior, insurance risk, and asset recovery. Established in 2004 in South Africa, the company has grown organically and now operates in 24 countries, serving over 2.6 million active subscribers. Known for its innovation and customer-centricity, Cartrack controls its end-to-end processes, including in-house design, software development, and service delivery, ensuring superior quality and efficiency.

Role Description

This is a full-time, on-site role located in Makati, for an Account Manager. The Account Manager will be responsible for building and maintaining strong client relationships, driving sales growth, and ensuring customer satisfaction. Day-to-day tasks include identifying and pursuing new business opportunities, managing client accounts, understanding customer requirements, and providing exceptional support to foster long-term engagement. Regular reporting and collaboration with internal teams to improve services and address customer needs are key aspects of this role.

Qualifications

• Strong interpersonal and communication skills to build and maintain client relationships
• Proven ability in account management, including identifying opportunities, upselling, and meeting revenue targets
• Strategic thinking and problem-solving skills to address customer needs effectively
• Proficiency in CRM tools and technology, with knowledge of data analytics being advantageous
• Ability to work collaboratively within a team while managing personal responsibilities independently
• Experience in the SaaS or technology industry preferred
• Understanding of fleet management or related industries is a plus
• Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent experience