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Recruitify_HR Linkedin · Posted 4mo ago

Operations Supervisor – Telco Account

Taguig, National Capital Region (Metro Manila), Philippines

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Indexed description

Operations Supervisor Telco Account

Onsite | Alphaland, Makati City

Graveyard Shift

Salary: 25,500 35,000

Job Summary

We are hiring an experienced Operations Supervisor for a Telco / Telco Sales account. The role involves managing daily operations, supervising a team of agents, ensuring service excellence, and improving processes.

This is a customer servicefocused role (not sales incentive-based).

Responsibilities

  • Supervise and manage a team of CSRs
  • Oversee daily operations and short-term activities
  • Handle escalations and complex customer concerns
  • Drive process improvements and team performance
  • Ensure quality service delivery (voice/chat support)

Qualifications (Non-Negotiable)

  • 13 years BPO experience (Telco / Telco Sales)
  • 13 years experience as Supervisor / Team Leader / Ops Supervisor
  • Strong leadership and operational decision-making skills
  • Willing to work onsite in Makati (GY shift)
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