Client Accounts Assistant

We believe great outcomes, begin with great people.

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Accounts Assistant. This is a full-time, permanent position based in Salford, Manchester. You'll enjoy a standard work week of Monday to Friday, no weekend work! We are offering a salary of £24,000 - £25,000.

Let's talk about the role. It involves:

• Receipting rental payments to our system.
• Processing deposit returns to tenants.
• Account reconciliation and bookkeeping.
• Facilitating quarterly NRL Tax payments to HMRC.
• Bookkeeping and recording NRL landlords.
• Managing and submitting portfolio landlord reports.
• Ensuring building insurances are recorded correctly and facilitating payments to insurance brokers.
• Managing Service charge payments on behalf of the landlords.
• Responding to all Landlord queries for our South Manchester portfolio.
• Liaising with other departments within Property Management and the wider company with regard to the client account.
• Liaising with Government Deposit Schemes and Client Account Manager to add and release deposits correctly.
• Ensuring information required from tenants, landlords and outside agencies is detailed accurately on relevant database systems.
• Assisting with other areas of the Property Management Department as the business requires.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Excellent Customer Service Skills
• Articulate thinker
• Great Communicator
• Word & Excel profficient

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!