Software Engineer

ServiceNow Senior Developer will be responsible for implementing technical solutions on IT Service Management ITSM application and modules

Senior Developer will be responsible to contribute to ITSM ServiceNow Solution implementation which could include activities like system configuration development of custom features on client and server side technical specifications preparation testing support rollout support and others

Heshe should be able to understand the business needs and build this into the design and deliverables

Role:

Development Expertise on ITSM Modules like Incident Problem Change CMDB SLM SLA Service Catalog Request Knowledge Now Mobile Mobile Agent Virtual agent Predictive intelligence Performance Analytic Surveys and Assessments etc

Expertise on integrationweb services like RESTSOAP with third party tools

Develop ITSM Pro instance configuration and development including major releases and routine changes new applications or services and configuration adjustments

Implement automationinnovation on ITSM applications and modules

Develop configuration of new applications or suites during planning requirement gathering design development documentation and rollout phases

Develop and support SLA based incidentsrequests

Zero SLA failure for incidentsrequests

Experience in system development andor delivering solutions within largescale IT services

Demonstrated experience in identifying complex problems reviewing information to develop and evaluate options then implementing solutions

Must have experience with multiple ServiceNow implementations and have developed custom applications

Status updates in daily standup meetings regular sprint review meetings and requirement gatherings session with users

Communicate effectively with clients to identify needs and evaluate alternative business solutions

Continually seek opportunities to increase customer satisfaction and deepen client relationships

Develop clear and concise technicalprocess documentation

Strong collaboration with stakeholders including internal customers stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions

Technical and Industry Experience

Industry and project experience of 4 years with ServiceNow

At least 3 years experience in designing and implementing the ServiceNow ITSM module

Experience working in an IT Service Management ITIL Agile DevOps environment

Excellent Knowledge of webbased development languages specifically JavaScript Ajax HTML CSS and ServiceNow APIs Web Services

Expertise in ServiceNow Coding java script business rules client scripts UI Policies etc

Expertise on ServiceNow ITSM in ServiceNow

Expertise on RESTSOAP based integrations

Knowledge on ServiceNow CMDB

Sound knowledge of industry standards and methodologies

Strong analytical skills communication and presentation skills

Prior experience of working with globally dispersed virtual teams across a number of disciplines

Strong interpersonal skills with a collaboration mindset both within and outside the immediate team

Creative and solution oriented

Willing to take on new challenges and drive them to completion

Certifications Preferred

o ServiceNow Certified System Administrator CSA

o ServiceNow Certified Application Developer CAD

o ServiceNow Certified Implementation Specialist ITSM CISITSM

o ITIL v34 Foundation