Phone Representative

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Full time

Shift

Day (United States of America)

Address

500 E Central Ave

City

Winter Haven

State

Florida

Postal Code

33880

Job Description

Schedules and pre-registers patients for procedures, ensuring all necessary information is collected. Verifies insurance policies and obtains benefits, including copays, deductibles, co-insurances, and out-of-pocket maximums. Obtains all required authorizations and precertification numbers prior to scheduled appointments. Communicates with patients, family members, and other staff to expedite the scheduling and registration process. Informs patients of any instructions needed for their appointments. Generates all necessary paperwork for patients and the registration department, including consents, HIPAA forms, Advance Directives, face sheets, and orders. Ensures all documents meet applicable governmental, hospital, and departmental standards and policies. Maintains a positive relationship with physician offices and associated departments to efficiently schedule patients. Covers the switchboard as needed and is aware of procedures for codes and on-call personnel. Calculates percentages owed by patients and sets financial arrangements before procedures. Utilizes Cerner software to complete scheduling and pre-registration functions. Exhibits exceptional customer service skills throughout the scheduling and pre-registration process. Performs other duties as assigned.Knowledge, Skills, and Abilities:

• Customer Service skills.
• Operating a computer.
• Microsoft Office applications.
• Answering, directing, and making phone calls.

• High School Grad or Equiv [Required]

• or equivalent

• Must have previous experience in customer service and/or clerical setting. [Preferred]

• N/A

• N/A

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.01 - $27.21

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.