Senior CRM Developer

We are seeking a Senior CRM Developer to design, develop and configure Dynamics 365 CRM solutions in line with approved business requirements and Defence Health architecture standards. The role will also develop and maintain CRM customisations, including plug-ins, workflows, integrations and extensions using C#, JavaScript and Dynamics 365 tooling, and provide technical leadership on our CRM solution design and roadmap discussions.

Key Accountabilities

Technical Delivery & Solution Design

• Design, develop and configure CRM solutions in line with approved business requirements and DHL architecture standards.
• Develop and maintain CRM customisations including plugins, workflows, integrations and extensions using C#, JavaScript and Dynamics 365 tooling.
• Develop and maintain front-end web applications embedded within CRM
• Build integrations with backend APIs
• Provide technical leadership on CRM solution design and roadmap discussions.
• Work closely with business stakeholders to clarify requirements and design options.
• Mentor and support other developers within the development team.

Platform Support & Operations

• Provide Level 2 support for CRM platforms and associated integrations.
• Manage CRM deployments, releases, hotfixes and environment configurations.
• Investigate and resolve production incidents, defects and performance issues within service levels.
• Engage and collaborate with third-party vendors to ensure quality delivery and effective knowledge transfer.

Process Improvement & Quality

• Stay abreast of industry developments in Dynamics 365 CRM and adjacent technologies, and incorporate them into our organisation as appropriate
• Apply secure-by-design and shift-left principles to CRM development and delivery.
• Contribute to continuous improvement of development, testing and release processes.
• Maintain accurate technical and as-built documentation for CRM solutions

Skills and Attributes

• Extensive experience developing and supporting enterprise CRM platforms.
• Strong hands-on experience with Microsoft Dynamics 365.
• Proficiency in C#, .NET, JavaScript and SPA frameworks (ideally VueJS)
• Experience with Power Platform (Power Apps, Power Automate).
• Experience in integrating CRM solutions with enterprise systems via APIs.
• Strong understanding of secure SDLC and Agile delivery practices.

Desirable

• Experience in regulated environments such as financial services or health
• Azure platform and CI/CD pipeline experience
• Dynamics 365 or Power Platform certifications
• Experience working with onshore/offshore vendor models

About us

At Defence Health, we're united in our purpose to protect the health of those who protect our country. We're here to support the families of serving ADF members, ex-serving ADF and Reservists, plus the wider Defence community to manage their health care. As a not-for-profit fund we are for our members, not shareholders.

In the Defence Health family our values define us. We live by our values of trust, respect, ownership, excellence, and community. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day. A workplace where we feel valued and recognised for our achievements, unique perspectives, and talents. A place where we’re all encouraged to excel.

Our promise to our own people is the same as our promise to members. We look after our own.

Veterans and their families are encouraged to apply. We recognise and value your skills, commitment, and unique experiences.