Bot Developer

As a Bot Developer in the CAI Development Squad, you will play a crucial role in developing and optimizing our chat and voice bots to meet customer needs. Your responsibilities will span across technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects.

You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in any Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow, Amazon Lex, etc., knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements.

Role Requirements and Responsibilities:

• Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
• Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
• Drive the integration of new features and third-party system integrations to improve profitability.
• Ensure the delivery of customer-valued, easy-to-consume services.
• Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
• Design, develop, train, and optimize chat and voice bots to meet customer needs.
• Implement new features, including external application integrations.
• Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
• Drive innovation within the CAI Bot Development Center of Excellence.
• Train bot Natural Language Understanding (NLU) models and analyze bot performance.
• Assess project issues and provide use case counseling.
• Create and maintain comprehensive documentation and guidelines.
• Design and deliver training programs for team members and customers.

• Programming proficiency in Python and/or NodeJS and JavaScript.
• Experience in designing and developing chat and voice bots.
• Strong understanding of Generative AI applications.
• Excellent command of verbal and written English.

**Must be amenable on a mid-shift schedule OR Australian timezone

hybrid set up (1-2x onsite in a month: Cognizant office Taguig, Pasig/QC)

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