Backend Production Support Engineer (w2)

Backend Production Support Engineer (W2 only)

Richardson TX (hybrid)

In person interviews needed as mandatory in Irving TX for screening and inperson client interviews are mandatory at Richardson TX. Locals only accepted.

Student visa welcome to apply

We are looking for a Production Support Engineer with 3–4 years of experience in backend application support and production environments. The ideal candidate should have strong troubleshooting skills, basic programming knowledge (any language), and hands-on experience in monitoring and resolving production issues in distributed systems.

Production Support Engineer (Backend) – 3–4 Years Experience.

Responsible for handling production issues, Sev1/Sev2 incident resolution, and ensuring application stability in backend systems.

Strong experience in log analysis, API troubleshooting, SQL-based data validation, and Linux/Unix environments required.

Hands-on exposure to monitoring tools like Datadog, Splunk, or similar for application health and alert management.

Basic programming knowledge in any language (Java/Python/JavaScript, etc.) and understanding of CI/CD and cloud environments preferred.

Experience with RCA, Kafka, and focus on reducing downtime through quick issue resolution and permanent fixes.