ServiceNow Developer - CSM

Job Description: ServiceNow - CSM

Job Summary

The Senior Consultant leads end-to-end ServiceNow solution delivery across GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, and CMDB, including AI-powered capabilities such as Virtual Agent, Now Assist, and Predictive Intelligence. The role includes functional leadership, solution design, advanced configuration, and guiding junior consultants.

Role Responsibilities

• Lead configuration and delivery of multi-module ServiceNow solutions, including GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM, and CMDB.
• Facilitate workshops to gather requirements and define solution designs.
• Prepare detailed configuration documentation, process flows, and design specifications.
• Build enterprise automations and workflows using Flow Designer and Workflow Editor.
• Implement AI capabilities including Virtual Agent, Now Assist, Predictive Intelligence, Agent Assist, and AI Search.
• Support integration architecture and troubleshoot REST/SOAP/IntegrationHub integrations.
• Provide mentorship, conduct quality reviews, and guide junior team members.
• Manage enhancements, optimization activities, and stakeholder discussions.

Requirements

• 6–8 years of ServiceNow implementation or consulting experience.
• Strong expertise in at least two of the following: GRC/IRM, SecOps, CSM, HRSD, ITOM, ITAM, CMDB.
• Experience leading workshops and engaging senior stakeholders.
• Proficiency in scripting (JavaScript, Glide), configurations, and automations.
• Experience with enterprise-level ServiceNow integrations.

Certifications

• ServiceNow Certified System Administrator (CSA) – mandatory.
• At least two CIS certification in CSM, HRSD, IRM/GRC, SecOps, or ITOM.
• ITIL Foundation - preferred

Education & Background

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience implementing or configuring ServiceNow.

Technical Skills

• Strong configuration experience in GRC/IRM, SecOps, CSM, HRSD, ITOM/ITAM, CMDB.
• Integration expertise with REST, SOAP, OAuth.
• Experience with Flow Designer, ATF, dashboards, and reporting.
• Familiarity with Now Assist, Virtual Agent, and automation frameworks.

Education & Background

• Strong communication and stakeholder management.
• Ability to lead teams and mentor junior resources.
• Analytical thinking and structured problem-solving.
• Adaptability to dynamic and complex environments.