Consultant, Wills and Trust Resource Group

Job Description

What is the opportunity?

As a member of the Wills and Trusts Resource Group (WTRG), the Consultant will be part of the principal resource facility providing technical assistance, analysis and recommendations to Canadian Wealth Management partners on various estate and trust account and disbursement issues. The position will support revenue generation through retention of funds by improving the client experience on estate settlements and the opening of new estate and trust accounts, and will help minimize risk and promote consistency in business practices across Canadian Wealth Management.

What will you do?

• Critically analyze, review and interpret wills and trust agreements submitted to WTRG related to the opening or change in an estate or trust account to identify issues and to provide a standardized summary of relevant information for the ongoing use by the business, utilizing knowledge of relevant jurisdictional laws and principles
• Analyze estate and trust issues raised by Canadian Wealth Management Operations utilizing knowledge of relevant jurisdictional laws and principles
• Make reasoned and informed recommendations to the Manager relating to the support of trust, estate and joint accounts and incapacity issues, including but not limited to proper disbursements, succession of trustees, issues related to registered plans, disputes and complaints regarding a specific account and all related issues surrounding trust and estate account
• Prioritize escalation of estate and trust account issues based on urgency of issue to provide timely responses
• Identify business risks, legal risks on any account escalated to WTRG and escalate issue to the Manager and to the appropriate resource function
• Play active role in developing relationship with business partners and providing a positive client experience
• Accountable to remain current in developments in the area of estate and trust law
• Identify trends in E&T related account issues and to assist the business in developing policies and procedures

What do you need to succeed?

Must haves:

• University degree or equivalent
• 3+ years’ experience in the estate and trust industry or legal training
• Ability to work well independently as well as in a team environment. Demonstrated ability to self-manage, think independently and analyze complex issues
• Strong interpersonal skills, time management skills, ability to work under pressure, sound judgment and problem-solving skills
• Excellent written, verbal and electronic communication skills
• Willingness to participate in continued learning of common law estate and trust concepts and principles

Nice-to-have:

• Interest in attaining trust designation (TEP, CETA)
• Bilingual in both English and French

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

RBC is presently inviting candidates to apply for future vacancies. Applying to this posting allows you to express your interest in future career opportunities at RBC. Qualified applicants may be contacted to review their resume in more detail.

WMRT

WMRT

Job Skills

Client Counseling, Customer Needs, Customer Service, Customer Service Management, Group Problem Solving, Long Term Planning, Multi-Level Communication, Product Services

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-31

Application Deadline:

2026-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.