Forward Deployed Engineer

The Mission

CloudTalk is redefining business telephony with our next-generation AI Voice Agent, CeTe. But selling the future of voice AI is only half the battle; making it work flawlessly in messy, real-world customer environments is where we win.

As our first Forward Deployed Engineer (FDE), you won't be building sandbox toys. You will deploy production-ready AI agents that handle thousands of real conversations across 160+ countries and 60+ languages. You will own the technical lifecycle- from the pre-sales prototype that wins the deal, to the deep post-sales integrations that turn our global customers into AI-first companies.

Why This Role Is a Career Accelerator :

• Global Scale: Work directly with the world's most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure
• Bleeding-Edge Tech: Master the intersection of advanced LLMs, real-time voice synthesis, and complex CRM architectures
• High-Impact Visibility: Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company-wide growth

• End-to-End Implementation: Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production
• AI Configuration & Tuning: Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge-case guardrails, and optimizing latency metrics to ensure high-quality, natural conversations with zero delay and no hallucination
• Drive Pipeline & MRR: Partner directly with AEs, Channel Managers and CSMs to own top-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time-to-first-value and actively help generate pipeline and upsells within existing accounts
• The Product Feedback Loop: Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features
• Peer-to-Peer Guidance: The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk

• Experience: 3+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex-founder)
• Integration Mastery: Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low-code orchestrators (Make, n8n, Zapier)
• CRM Ecosystems: Hands-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce
• Light Scripting: Ability to write quick Python or JavaScript snippets to transform data payloads when low-code tools hit their limits
• Practical AI Chops: Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations
• Commercial Drive: High ownership and the communication skills to translate complex technical blockers to a non-technical VP of Sales or an irate customer

• POC-to-Production Conversion Rate: The percentage of custom pre-sales AI prototypes you build that successfully convert into closed-won, fully signed and deployed contracts
• Time-to-First-Value (TTFV): The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes
• AIVA Minutes & AI Revenue: The month-over-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts

❌ Training Core AI Models: You are not an AI Researcher or Data Scientist.

❌ Running QBRs & Chasing Renewals: You are a builder, not a traditional CSM. While your technical work directly drives MRR, you won't spend your days building slide decks for QBRs or haggling over license renewals.

❌ Throwing Demos Over the Fence: You aren't a traditional Pre-Sales Engineer who builds a flashy sandbox, gets the signature, and walks away. You own the messy reality of making your POC actually work in production.

❌ Handling commercials, pricing, or contract negotiations.

❌ Acting as a pure software engineer.

About CloudTalk:

CloudTalk is THE global AI-powered business calling platform, trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber.

We're building the world's most capable AI business calling software available in 160+ countries — helping businesses have more and better calls every day. Backed by $35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in making AI native to every conversation.

We're a :200-person team that values growth, innovation, teamwork, customer focus, and human connection. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love.

Why you will love to be a CloudTalker:

Growth:

💡 1-1 Coaching sessions with our resident communications advisor

📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off (with guidelines)

🎗️ Volunteering Days

⏳ Flexible working hours

💻 MacBook for work

Well-being:

🏖Recharge Fridays once per quarter

🏋🏼‍♀️Fitness Allowance

Connectedness:

💲 Referral bonuses

👥 Virtual & physical team buildings

👕 Company merchandise

Apply now and be part of our journey to $100M ARR!

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