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Tata Consultancy Services Linkedin · Posted 29d ago

Senior Salesforce Developer – Genesys & Omni Channel

San Antonio, Texas, United States

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Indexed description

Must Have Technical/Functional Skills

  • 5+ years of hands‑on experience as a Salesforce Developer
  • Strong expertise in Salesforce Service Cloud, Omni‑Channel, and Lightning (LWC)
  • Hands‑on experience integrating Genesys (CTI / Cloud CX) with Salesforce
  • Proficiency in Apex, SOQL, Triggers, REST/SOAP APIs, and Salesforce security model
  • Experience with call center workflows: voice, chat, email, and digital channels
  • Strong problem‑solving skills with experience in production support and incident resolution
  • Ability to work independently and collaborate across onshore and offshore teams

Nice to Have:

  • Experience in Financial Services Cloud or BFSI domain (Lending / Mortgage preferred)
  • Knowledge of Salesforce DevOps tools (Copado, Gearset, Jenkins, etc.)
  • Experience working with CMS, chatbots, or AI‑assisted service features
  • Salesforce certifications (Platform Developer I/II, Service Cloud Consultant)

Roles & Responsibilities

  • Design, develop, and implement Salesforce solutions using Service Cloud, Experience Cloud, and Omni‑Channel capabilities
  • Integrate Genesys Contact Center with Salesforce CTI for voice, chat, and digital interactions
  • Configure and customize Omni‑Channel routing, agents, queues, skills‑based routing, and service consoles
  • Develop Apex classes, triggers, Lightning Web Components (LWC), and Aura components as required
  • Implement and support Salesforce CTI, APIs, and real‑time integrations with Genesys and other enterprise systems
  • Collaborate with Business Analysts and UX teams to deliver intuitive, member‑facing solutions
  • Support production issues, provide root cause analysis, and implement sustainable fixes
  • Ensure solutions adhere to Salesforce best practices, security guidelines, and performance standards
  • Participate in code reviews, deployments, and CI/CD processes

Generic Managerial Skills, If any

We are seeking a highly skilled Salesforce Developer with strong hands‑on experience in Salesforce Service Cloud and Omni‑Channel integrations, including Genesys, to support member‑facing contact center and digital engagement initiatives. The role focuses on delivering scalable, high‑quality solutions across customer service and lending platforms.

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