Product Manager, Retail Banking

Department / Branch: Retail Banking

Reports to: Head of Retail Banking Department

Employment Type: Permanent / Contract

Location: Toronto Downtown Office

Responsibilities:

1.Product Strategy & Development

• Conduct market research and competitive analysis to identify product opportunities
• Support the development and launch of new retail banking products (e.g., deposits, FX, GIC, crossborder services)
• Define product positioning, features, and value propositions aligned with business objectives.

2. Product Lifecycle Management

• Manage and optimize existing product portfolio, including performance monitoring and enhancements.
• Identify opportunities for product integration, simplification, and customer experience improvement.
• Collaborate with internal teams to ensure product competitiveness and compliance.

3.Head Office & Stakeholder Coordination

• Act as a key liaison between Head Office and local teams for product initiatives.
• Support localization and implementation of Head Office product strategies.
• Coordinate cross-functional stakeholders including IT, Operations, Compliance, and Front Office.

4.Project Delivery & Implementation

• Translate business requirements into functional specifications for system and digital banking enhancements
• Work closely with other teams to support product delivery and ensure timely implementation.
• Monitor project progress and support issue resolution during product rollout.

Qualifications:

• Undergraduate or above in Finance, Business, Economics or related fields.
• 3 – 7 years of experience in banking product management, product development, or related roles. Candidates with less experience will be considered for a junior position.
• Solid understanding of retail banking products.
• Proven experience working with cross-functional teams and driving project delivery.
• Strong analytical and problem-solving skills, with the ability to translate business needs into actionable solutions.
• Experience working with digital banking platforms or system-related projects is an asset.
• Excellent English communication skills; proficiency in Chinese is considered an asset.

Recruitment Process, Privacy and Accessibility Notice

We thank all applicants for their interest in career opportunities with Industrial and Commercial Bank of China (Canada) (“ICBK”). Please note that only shortlisted candidates will be contacted.

ICBK is committed to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please inform us and we will work with you to address your needs. For more information on our accessibility commitment, please refer to Accessibility at ICBK on our corporate website.

To learn more about how ICBK collects, uses, and safeguards personal information provided during the recruitment process, please refer to the ICBK Privacy Statement for Recruitment and Employment available on our corporate website.