Senior Operations Reliability Engineer – Messaging Platforms

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Operations Reliability Engineer – Messaging Platforms, you will play a key role in maintaining and improving the reliability, security, and operational maturity of enterprise messaging services.

Requirements

Bachelor's degree in Information Technology or related field; equivalent experience considered. 5+ years of experience supporting enterprise messaging platforms. Strong hands-on experience with Microsoft Exchange Online. Strong experience administering or supporting Mimecast or similar email security platforms. Strong understanding of mail flow, DNS, SMTP, authentication, and messaging security principles. Experience with monitoring, observability, and ITSM platforms (e.g., ServiceNow). Proficiency in PowerShell for messaging administration and automation. Strong troubleshooting and analytical skills with the ability to interpret messaging logs and telemetry. Effective written and verbal communication skills. Motivation to deepen expertise in automation, AIOps, and reliability engineering practices.

Benefits

Generous Paid Time Off 401k Matching Retirement Plan Visa Sponsorship Four Day Work Week Generous Parental Leave Tuition Reimbursement Relocation Assistance Originally posted on Himalayas