Technical Support Specialist (Remote)

We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.

Key Responsibilities

• Provide technical support via chat and Slack
• Troubleshoot integrations, automations, and configurations
• Support onboarding and product implementation
• Create and maintain help center documentation
• Escalate product issues and share feedback with engineering
• Collaborate with cross-functional teams

• High CSAT and fast response times
• Strong first-contact resolution rate
• Consistent knowledge base contributions
• Successful support of onboarding and setup
• Recognized as a product expert internally

• 2+ years of technical support experience (SaaS required)
• Strong troubleshooting and analytical thinking
• Experience with Zendesk or Gorgias preferred
• Strong written communication skills
• Comfortable explaining technical concepts to non-technical users

• Proactive and resourceful
• Strong problem-solver
• Professional and well-spoken
• Comfortable joining customer calls (Google Meet)
• Eager to learn and grow

• Minimum of Core i3 or Ryzen 3 with at least 8GB RAM
• 30 Mbps internet connection (LAN) + backup connection required
• Reliable power source and backup setup

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

If you’re someone who enjoys solving complex problems, learning new systems, and going beyond surface-level support, this role is for you.

We’re looking for driven individuals who are resourceful, proactive, and ready to grow into a product expert.

Apply today and take the next step in your technical support career.