Conversational AI Engineer

The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models . This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering , knowledge base structuring , and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior , performs fine-tuning, proactive monitoring, and performance optimization , and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.

This is a remote role, candidate must be located and eligible to work in the EMEA region.

Job Responsibilities

• Implement system integrations for seamless automation across platforms
• Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses
• Ensure safe and reliable AI model by implementing safeguards and governance measures
• Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
• Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
• Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
• Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
• Create best practices for hybrid bots with NLU and LLM

Skills And Qualifications

• Fluent in written and spoken English (C1 level minimum)
• 5+ years experience with LLM voicebots
• Experience with machine learning and deep learning frameworks
• Knowledge of data preprocessing, feature engineering, and data pipelines
• Experience with AI models for chatbots or voicebots
• Experience with model evaluation, tuning, and deployment
• Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
• Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems
• Model deployment and integration skills, including APIs and system integrations
• Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
• Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
• Ability to document architectures, configurations, and deployment procedures clearly
• Collaboration skills to work with product, engineering, and UX teams

Why You'll Love This Role

• Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
• Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
• Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
• Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
• Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.