Product Manager - CRM (12-Month Contract)

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role In Supporting Our Members

As the Product Manager - CRM, you will play a key role in shaping and delivering technology solutions that support mission‑critical CRM systems across the organization. You will partner with business stakeholders, SMEs, and IT teams to define requirements, support integration initiatives, and ensure CRM capabilities align with organizational goals. You will influence process improvements, enhance user experience, and guide delivery teams through the SDLC to support Vancity’s long‑term growth and member impact.

This is a Full-time, Temporary role and will report directly to the Senior Director, Product - IB and SWM. While this role provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make An Impact

• Participating in the collection, analysis, and documentation of business requirements and processes
• Building and maintaining strong relationships with business stakeholders to understand operational needs
• Serving as a liaison between business teams and IT to ensure alignment on CRM strategy and solutions
• Managing and prioritizing CRM product backlogs and contributing to release planning
• Partnering with technical teams to research, analyze, and resolve system and process issues
• Locating, gathering, and evaluating information on potential solutions and best practices
• Coordinating efforts to train and support operational teams in adopting CRM tools
• Preparing and delivering presentations to stakeholders to support decision‑making
• Supporting the ongoing portfolio management of CRM and related technology applications

• A bachelor’s degree in Computer Science, MIS, Business, or a related discipline
• A minimum of 4 years of Product Management experience focused on CRM systems and technical requirements
• Experience serving as a liaison between business and IT development teams within enterprise environments
• At least one full‑cycle CRM implementation project as a Product Owner or Product Manager (D365 or Genesys preferred)
• Experience participating in CRM integration initiatives between multiple platforms
• Strong knowledge of risk management, change management, requirements gathering, and SDLC fundamentals
• Demonstrated ability to prepare reports, presentations, and business documentation
• Strong communication and relationship‑building skills

• Experience with user acceptance testing execution or coordination
• Familiarity with business process modeling tools or methodologies
• Exposure to vendor management or enterprise‑level technology governance

• Collaborative – you thrive in cross‑functional environments and excel at aligning diverse stakeholders.
• Analytical – you break down complex problems to uncover the right solutions.
• Detail‑oriented – you manage competing priorities while maintaining accuracy and quality.
• Tech‑savvy – you stay current with CRM innovations and industry trends.
• Member‑focused – you approach decisions with consideration for user and member experience.

What You’ll Earn

This role offers a salary range of $92,700-$109,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.