Digital AI Developer - DevOps Engineer [T500-25874]

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

ECC is responsible for overseeing Zurich’s IT Change Management processes and coordinating the response to all major incidents (Sev 3WL and above) through gathering the appropriate technical SMEs, driving triage and troubleshooting, handling incident communications, identifying cause and approving appropriate corrective measures. This is supported by our ECC Technologies which help provide observability across our hybrid IT environment.

Role Overview:

The Digital.AI Developer (DevOps Engineer) provides Level 1 and Level 2 operational support for the Digital.ai platform, ensuring platform stability, availability, and performance. The role focuses on monitoring, incident triage, routine operational tasks, ticket management, and clear communication with stakeholders.

Key Responsibilities:

Platform Support:

Operational Activities:

• Provide Level 1 and Level 2 support for the Digital.ai platform
• Monitor platform health, system alerts, and dashboards to ensure availability and performance
• Perform initial triage and troubleshooting of incidents and service requests
• Track, manage, and resolve support tickets within SLA timelines
• Escalate complex issues to senior engineers with clear diagnostics and logs.

Operational Activities:

Support routine operational activities, including:

• Job monitoring and failure analysis
• Platform restarts and basic maintenance
• Validation after deployments or upgrades.

Documentation and Procedures:

• Maintain and follow support runbooks and standard operating procedures (SOPs).

Communication:

• Communicate status updates clearly with onshore teams and stakeholders.

Skills and Experience Required:

• Minimum 5–6 years of experience
• Good understanding of DevOps Platforms like JIRA, Azure DevOps
• At least basic understanding of workflows in ServiceNow.

Candidate Data Privacy Notice:

Applicability of This Notice This job posting relates to opportunities with Zurich Digital International Private Ltd. (“Zurich”) and is published with the support of ANSR Inc., (“ANSR”) an authorized recruitment service provider engaged by Zurich for its hiring activities.

Participation in the Recruitment Process :

When you apply for this role, personal data provided as part of your application (such as your name, email address, contact details, address, financial information, background information, medical history, and details of previous employers/employment) is collected for the purposes of recruitment and selection and may be reviewed by Zurich, and transferred/disclosed to Zurich’s affiliates, subsidiaries, and related entities and ANSR (“Transferees”), solely for recruitment and selection purposes (in accordance with their respective privacy policies).

The Transferees maintain at least the same level of protection for your data as maintained by Zurich, and do not further transfer/disclose/share or publish your data.

For information on how your personal data is processed by ANSR, including your rights and how to contact the relevant data protection office, please review: – ANSR Privacy Policy:

• Job monitoring and failure analysis
• Platform restarts and basic maintenance
• Validation after deployments or upgrades
• Maintain and follow support runbooks and standard operating procedures (SOPs)
• Communicate status updates clearly with onshore teams and stakeholders
• Minimum 5–6 years of experience
• Good understanding of DevOps Platforms like JIRA, Azure DevOps
• At least basic understanding of workflows in ServiceNow.

You understand and acknowledge:

By submitting your interest in any of our vacancies, you consent to the collection, storage, transfer, disclosure, and processing of your personal information and/or sensitive personal data or information.

In case of any complaints or queries in regard to your personal information, please contact our data protection/grievance redressal officer: Arun Subramanian ().

• You have the option not to provide your data (in which case we may not be able to process your application);
• You have the option to review, correct/amend your data;
• You have the option to withdraw your consent from processing your data;
• Your data is retained until the purpose for its collection is served; and
• Zurich uses reasonable security measures to help protect against the unauthorized access, loss, misuse and alteration of the personal information under our control. However, no method of transmission over the internet, or method of electronic storage, is completely secure.