NC- Front Desk Coordinator

Reports to: Office Manager

Position Description

The Front Desk Coordinator is responsible for providing high-level customer service to all patients and is the general point of contact for all of a patient’s pre- and post-service needs. Responsibilities include scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork.

Major Areas Of Responsibility

• Patient consults.
• Manage the check-in and check-out process.
• Collect payments and balances on patient accounts; handle medical insurance.
• Schedule appointments, ensuring accurate paperwork and procedures.
• Answer phones in a timely and professional manner.
• Keep the reception area neat, stocked, and organized as required.
• Help to prepare documents and charts for the day.
• Clean and maintain the overall appearance of the office.
• Coordinate patient referrals
• Assist in clinical operations to facilitate optimum patient experience, including (but not limited to) weighing patients and setting up Resting Metabolic Rate testing.

• At least 1 year of medical front office experience is a strong plus
• Knowledge of medical terminology
• Familiarity with medical insurance
• A passion for health and helping others
• A positive attitude

• Current CPR

• Critical thinking to integrate facts, informed opinions, active listening, and observations.
• Customer service skills.
• Decision making, problem solving and collaboration.
• Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services.
• Ability to communicate effectively in both written and verbal form to patients, public and medical staff.

• Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes
• Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork
• Challenging patients, teammates, and partners to achieve exceptional results and potential

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Note: Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.