Account Manager

Application Deadline: 1 June 2026

Department: Client Services / Project

Location: London

Description

A fantastic opportunity has arisen for a motivated and enthusiastic Account Manager to join our team—someone who lives for the "live" environment and has a proven track record in the experiential/events sector.

As an Account Manager you will provide outstanding levels of client servicing to both new and established clients. You will get to work across delivering a variety of B2B and B2C experiential projects including high profile launch events, international motor shows, corporate hospitality events, employee engagement events and a lot more!

Key Responsibilities

Project Management:
- Write accurate timely contact reports and briefs
- Support the collation of project briefs and briefing of internal teams
- Developing timelines, project proposals and running projects
- Support the creation of concise and well presented proposals
- Ensuring schedules are adhered to and project documentation is complete
- Work with resourcing team to plan wider resources effectively
- Maintain a close management of all aspects of your projects and escalate issues as needed
- Adhere to Imagination and ISO processes
- Ensure that all projects over £50K fees are issued with an Imagination Client Survey
- Should be able to travel internationally a number of times a year for extended periods of time
Financial / Commercial Management
- Budget management support and development
- Develop commercial skills such as revenue planning and effective cost management
- Supplier and cost management and negotiation

Market knowledge
- Understanding clients, competitors, market, suppliers, products and strategy

Skills, Knowledge & Expertise

-Previous experience in events, exhibitions or brand experience within an agency environment
-Good interpersonal, presentation, relationship building and negotiation skills
-You take a hands-on, proactive approach to managing projects, anticipating needs and challenges.
-You are skilled at identifying potential issues before they arise and can develop contingency plans to address them.
-You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration
- Experience and ability to manage small to mid scale budgets
- People management experience

Job Benefits

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
  

Wellness

• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board
  

Benefits

• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Cyclescheme
• Discounted Private Dental
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan
  

Perks

• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)

‎Imagination:
Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.

We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023.

Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.

For more information, please visit imagination.com or follow @imaginationglbl on social.

Our Beliefs and Behaviours:
We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:

We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.

We believe rigour results in better choices... so we ask precise, provocative questions.

We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’.

We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.

Global Inclusivity Statement:
At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.

As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.

That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.

Our Beliefs and Behaviours
By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.

Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking.

Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences.

Bravery stands up for what’s right - We confront biases and advocate for progress.

Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively.

Our Commitment
We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.