IT Service Lead

Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices.

Requirements

5+ years of experience in IT Support 2+ years leading or managing a support team Highly proficient with Jira Service Management Strong, demonstrable track record of running support as a data-driven function Hands-on experience deploying AI agents, chatbots, or automation Managed rotas across on-call, triage, and on-site responsibilities Designed and operated clear escalation processes

Benefits

Competitive salary VSOP options Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regular company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work Originally posted on Himalayas