Product Operations Manager

JD: Product Operations Manager

GMI Cloud is looking for a Platform & Product Operations Manager to drive execution across product platforms, commercial operations, vendor coordination, and growth analytics.

This role operates at the intersection of product, engineering, GTM, Sales and ecosystem partnerships, ensuring our AI infrastructure and platform business scales operationally and commercially.

Platform & Product Operations

• Monitor and report on key platform health metrics — usage, performance, and operational KPIs — across multiple product lines
• Own launch readiness operations by coordinating execution across product, engineering, GTM, and support teams
• Identify friction points in the developer and customer journey and coordinate resolution with product and engineering
• Track product lifecycle events including launches, deprecations, upgrades, and partner integrations
• Bridge planning and execution between engineering capacity and commercial commitments
• Track partner-sourced usage and revenue contribution; report attribution and ROI to leadership

GTM & Growth Analytics

• Monitor customer activation funnels and identify at-risk accounts for GTM and customer success teams
• Define and maintain ideal customer profiles (ICP) across different product lines
• Produce weekly operational and commercial health reports across platform usage, revenue trends, and partner performance
• Analyze customer behavior and platform usage patterns to surface actionable product and growth insights

Commercial & Billing Operations

• Manage operational workflows for commercial agreements, usage tracking, and renewals
• Coordinate with finance on billing accuracy, invoicing workflows, and revenue operations
• Reconcile vendor and partner invoices against internal usage and billing systems
• Govern internal discount and credit programs to maintain pricing integrity
• Own operational response workflows for billing issues, disputes, and escalations

What We’re Looking For

Must-Haves

• 4–6 years experience in product operations, product marketing, product manager, platform operations, project management, or technical GTM operation roles
• Experience working cross-functionally across technical and business teams
• Strong analytical skills with experience building and interpreting dashboards
• Excellent written communication and stakeholder management
• Highly execution-oriented with strong attention to detail

Nice-to-Haves

• Background in SaaS, AI infrastructure, cloud platforms, APIs, or developer tools
• Familiarity with usage-based billing systems or commercial operations
• Experience working with partner ecosystems, cloud marketplaces, or channel programs
• Comfortable operating in fast-moving, zero-to-one environments