Machine Learning Engineer (CS)

Department: Customer Success

Location: London

Description

The Machine Learning Engineer role sits within Customer Success; is embedded within the Technical Operations team – a technical group of Data Engineers and ML Engineers responsible for optimising and maintaining advanced machine learning and AI components across Xantura’s projects.

As an ML Engineer here, your core work is monitoring, training, evaluating, and productionising machine learning models on complex, multi‑source datasets from local authorities. You will engineer high‑performance training pipelines, build embedding‑based and sequence models, implement LLM and RAG workflows, and develop containerised model services that integrate directly into the OneView platform. This includes hands‑on work with model architectures, feature engineering, model optimisation, performance debugging, schema‑aligned data preparation, and ML‑driven interfaces.

This is a role for engineers who want to build and maintain real models, ship real systems, and solve real operational ML problems – not just prototypes. You will work directly with production data, client technical teams, and our internal engineering ecosystem to deliver AI components that are robust, scalable, and deployed into live environments.

Key Responsibilities

Machine learning engineering

• Design, train and optimise predictive models using advanced architectures such as gradient‑boosted trees, temporal models and embedding‑based models.
• Build robust training, evaluation and monitoring pipelines to ensure model quality, reproducibility and auditability.
• Implement feature engineering, hyperparameter tuning, model debugging and performance optimisation.
• Productionise models so they run reliably and efficiently at scale in client environments.

Data engineering

• Own schema‑aware data flows for modelling and cohorts; validate, transform and version datasets used in training and inference
• Manage and evolve database schemas; optimise SQL, indexing and partitioning for large training and scoring workloads

Technical delivery

• Lead the modelling and data‑engineering components of client projects alongside Data Engineers.
• Build and validate cohort logic to ensure accuracy, interpretability and alignment with client needs.
• Troubleshoot and resolve complex modelling and pipeline issues in BAU.

AI engineering

• Optimise and integrate LLM‑based components including embedding pipelines, RAG workflows and text‑analysis models.
• Develop and deploy agentic and multi‑component AI systems using modern ML frameworks.
• Engineer high‑performance NLP and sequence models for information extraction, classification and risk prediction.
  

Engineering‑level platform configuration

• Configure advanced OneView components linked to modelling outputs such as risk logic, summaries and scoring pathways.
• Contribute modelling innovations, performance insights and engineering improvements back into the platform.

Knowledge sharing and technical leadership

• Act as an SME for machine learning, AI and model engineering within the Technical Operations team.
• Mentor Data Engineers on Python, modelling best practice, data engineering fundamentals and debugging approaches.
• Produce documentation, templates and reusable components to raise engineering standards across delivery.

What are we looking for?

We’d love to hear from you if you have:

3–5+ years’ experience in machine learning engineering, taking models from development into production

• Strong Python engineering skills and experience with modern ML frameworks
• Practical experience training and evaluating models (tree‑based, temporal, embedding/NLP or LLM‑based)
• Ability to build reproducible training and evaluation pipelines
• Experience containerising and deploying models (e.g., Docker, FastAPI)

Solid data and database engineering

• Strong SQL and experience working with relational databases
• Understanding of schemas, data transformations and (ideally) dbt
• Experience preparing data for model training and scoring

Hands‑on AI/LLM experience

• Working with embeddings, vector databases or RAG‑style workflows
• Experience applying NLP or sequence models to real‑world datasets

Experience delivering technical work to clients or stakeholders

• Comfortable defining data requirements, discussing modelling decisions and troubleshooting issues in real time

Clear communication and collaborative mindset

• Able to explain technical concepts simply and work closely with data, engineers and customer success

Bonus points if you have:

• Experience with Azure ML, AKS or similar cloud environments
• Experience with public‑sector datasets or analytical workflows

Location – This is a hybrid role based in our office in London (Borough). You would be expected to be able to work from the office at least 1-2 days per week. Some travel is also required for on-site client engagements as needed.

What can we offer you?

• Competitive salary reviewed annually
• Work for a passionate, mission-driven company solving society’s big problems
• Work flexible hours around life commitments with a focus on delivering company value rather than hours worked
• Ability to work remotely (excluding face-to-face Team Meetings and client meetings)
• Training and development opportunities
• 25 days annual leave (plus bank holidays)
• Company pension
• Private medical insurance
• Generous enhanced parental leave policies
• Cycle to work scheme
• Flu Vaccinations,
• Eye Test and contribution towards Glasses for VDU use
• Employee Assistance Programme
  • Mental health and wellbeing support
  • Remote GP access
  • Counselling/therapy
  • Physiotherapy
  • Medical second opinions