Branch Manager

Location: Onsite, Shoppes of Scott Road Branch

Position Type: Exempt

People Manager

Pay - $62,800/yr - $98,800/yr

Note - The salary for this position is based on a combination of education, relevant experience, and industry standards. The top of the posted pay range reflects compensation for candidates with a similar title, performing comparable duties within a similar industry, and possessing 12 or more years of experience. Actual compensation will be determined based on individual qualifications.

Variable Incentive Pay / Merit: This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance.

Position Summary

The Branch Manager routinely assesses the branch team’s performance against known Measures that Matter and identifies strategies to produce results. Provides effective coaching & development to identify both areas of strengths and weaknesses in branch & individual performance. Creates Individual Development Plans, conducts Performance Evaluations, and handles Disciplinary Actions for all direct reports. Identifies bench strength to maintain effective service levels. Is outcome-oriented and ensures the team’s time, talent, and productivity are aligned to generate results. Network effectively to create an external presence in the community.

Approves payroll and vacation requests as needed to ensure membership needs and work/life balance are achieved. Maintains user-level knowledge of relevant software and systems such as Core, Lending, Budget, Payroll, Compliance, Coaching, etc. Executes effective delegation & monitoring to direct day-to-day activities of the team to ensure member satisfaction and reinforce branch objectives and priorities. Uses facilitation skills to ensure compliance with all regulatory agencies, laws, policies, and procedures. Handles all escalated member issues to resolution and follows up with the internal team as necessary.

Knowledge Requirements

• Strong analytical, project management, and supervisory skills
• Strong knowledge of all electronic delivery products, other credit union products, and services
• Strong sales coaching skills
• Knowledge of markets, competitor activities, problems, and developing trends within the assigned location
• Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles
• Thorough knowledge of all deposit, small business, and consumer loan products
• Professional appearance and demeanor, strong interpersonal skills, and a positive, optimistic outlook.
• Ability to establish and maintain positive working relationships with management, peers, employees, and vendors.
• Thorough knowledge of security, records management, purchasing, and insurance principles, practices, and techniques, preferably in a financial institution environment.
• Adheres to all federal, state, and credit union regulations and policies.

• High School diploma or equivalent
• 2-4 year college degree in business or related field
• 3-5 years’ experience in the management of branches, call center, retail, operations, and/or lending

Normal

Core Values

Commitment - Be all in.

Consistency - Be all in EVERY DAY.

Innovation - Think (UYH) and ASK WHY.

Integrity - Do the RIGHT thing, not the easy or quick thing.

Quality - Do an OUTSTANDING job, don't run out of GAS.

Trust - Hold trust and be trustworthy.

Value - Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)