Service Representative, Steel

Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Service Representative - Steel in Gary, Indiana. This role will provide field service support to the Customer under the supervision on the Account Manager/ Senior Sales Representative. Support service duties at other customers as needed.

Key Duties And Responsibilities

• Oversee and/or supervise refractory installations in Iron making casthouse accounts and as required in other areas of the steel plant to support the efforts of Allied’s Sales representatives.
• Assist management with maintaining all quality and refractory performance records, reports and inspections associated with refractory installations.
• Assist in taphole clay trials and in monitoring clay consumption and performance as directed by Sales Representative or Account Managers.
• Support installations in other steel plant trials on an as required basis.
• For assigned accounts, follow-up regularly on competitive activity, product performance, proper use of our written procedures, etc. With these accounts, you should be recognized as a constant and consistent presence by Steel plant personnel and supervisors.
• Ensure that all materials are correctly installed and sintered. Report all results to the appropriate account manager or Sales Representative.
• Assist in the development of standard operating practices and procedures related to casthouse maintenance.
• Assist management in processing special customer requests. Provide support to the sales department by handling assigned customer inquiries and performing the follow-up required, as a result of these calls.
• Document installations through C4C ‘Visits’ and weekly reports, monitor and document consignment and regular inventories on a monthly basis.
• Follow all company rules and regulations and All Customer policies related to Health and Safety.

• An Associates’ Degree in manufacturing engineering, industrial technology, engineering technology, or a related discipline; or equivalent experience desired.
• Requires good communication and human relation skills.
• Must be willing to travel as needed throughout the direct sales and distributor territories. Successive over-night stays are required until the completion of a particular installation/start-up or until manpower relief can be provided. Travel outside the base Region could be required.
• Must possess or obtain all required licenses and keep them current.

• Competitive Base Pay
• Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
• 401K program
• Annual Profit Sharing
• Paid Time Off for Vacation, Sick Days, Holidays
• Medical, Prescription Drug, Dental, and Vision programs
• Life Insurance
• Short-Term, and Long-Term disability