Account Manager - Remote - Colombia

About FullStack

FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented candidates by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re Most Proud Of

• Offering life-changing career opportunities to talented software professionals across the Americas.
• Building highly-skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.

The Position

FullStack is currently seeking an Account Manager to join our sales team. In this role, you will be responsible for driving our go-to-market strategy, sales, and business development activities. You will be responsible for managing a portfolio of active SMB accounts, ensuring high retention, and driving revenue growth by identifying upselling opportunities within our cutting-edge AI and software development service offerings.

Responsibilities

• Be responsible for achieving revenue targets and key performance indicators (KPIs) for your portfolio of accounts.
• Create and maintain a detailed account plan outlining necessary relationships, opportunities, revenue expectations, and strategies to address potential threats and weaknesses.
• Strategically manage and advance customer relations, ensuring a high level of customer satisfaction, retention, and identifying upselling opportunities.
• Promote our full range of services within the client's organization, ensuring they are aware of the value we can provide.
• Conduct quarterly and monthly business reviews to assess and enhance client satisfaction.
• Create and negotiate complex quotes, RFIs/RFPs, and contracts, managing the entire sales negotiation process at the decision-making level.
• Collaborate with the Talent and Recruiting teams to ensure client needs are met efficiently.

What We're Looking For

• 3+ years of professional experience in sales or account management.
• 1+ years of sales experience in the software consulting, IT staffing, or IT recruiting industry.
• A strong understanding of the software development lifecycle (SDLC) and a functional grasp of AI concepts (e.g., LLMs, Machine Learning, Agentic Workflows). You don't need to be a developer, but you must be able to lead the initial technical conversation.
• Proficiency with CRM practices.
• Bachelor's degree.
• Advanced English is required.
• Excellent networking skills and the ability to build productive relationships with decision-makers.
• Strong sales, communication, and negotiation skills.
• Exceptional prioritization, time management, and organizational abilities.
• In-depth understanding of best sales practices and negotiating techniques.
• A proven track record of opening doors to new opportunities and achieving revenue quotas.
• Extensive experience managing small companies or startups, adapting engagement models to suit their rapid growth cycles, evolving needs, and budget constraints.
• A valid US B1/B2 visa is highly preferred due to the frequency of US-based client travel.
• Please note that we are currently unable to provide visa sponsorship or support for this position; all candidates must have the independent legal right to work and travel as required.
  

What We Offer

• Competitive Salary.
• Paid Time Off (vacation, sick leave, parental leave, and holidays).
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Health policy with Sura 100% for you and up to 4 primary family members.
• English Classes.
• Food card.
• Ample opportunity for career advancement.
• Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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