Zendesk
Himalayas · Posted 3mo ago
Senior Staff Machine Learning Engineer
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Indexed description
Zendesk is seeking a Senior Staff Machine Learning Engineer to advance the state-of-the-art in ML/AI for customer service at a global scale. The successful candidate will lead research vision, mentor scientists, and drive adoption of foundational models powering Zendesk’s most impactful features.
Requirements
- MSc degree in computer science, electrical engineering, math, or related areas
- Substantial track record of impactful research and deployment of ML/AI solutions at scale
- Proven technical and research leadership across projects/teams
- Deep expertise in experimental design, statistical analysis, and ML science best practices
- Strong coding skills in Python
- Experience with ML frameworks (preferably PyTorch)
- Experience with large-scale experimentation (e.g., A/B testing), data analysis, and performance tracking
Benefits
- Flexible work arrangement
- Hybrid way of working
- Ability to work remotely for part of the week
- Opportunity to work with a global team
- Access to cutting-edge technology and tools
- Professional development opportunities
- Competitive compensation and benefits package
Originally posted on Himalayas
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