Implementer / Account Manager

Company Description

Figame.com Travel Organisation LTD is a globally operating corporate travel management company, specializing in tailored solutions for businesses. Recognized as the best travel agency in both 2009 and 2010 by Conde Nast Traveller, the company has consistently demonstrated exceptional growth through its commitment to providing top-notch service for medium and large corporations. With a robust portfolio of competitive travel software, including its online booking platform (app.figame.com), Figame.com holds a leading position in the travel industry. Since 2013, Figame.com has proudly partnered with Reed and Mackay and continues to seek innovative partnerships that deliver value to the corporate travel market.

Role Description

We are looking for a motivated Implementer / Account Manager to join our team at Figame.com Travel Organisation LTD. In this role, you will support our clients in successfully implementing our SaaS travel platform, ensuring a smooth onboarding experience while building and maintaining strong long-term relationships. You will work closely with B2B corporate clients to help them configure the platform according to their travel policies, approval flows, and operational needs.

Key Responcibilities

• Assist with the onboarding and implementation of new clients, including defining project timelines.
• Consult clients on their travel policy and approval workflows, and guide them through the correct setup of the platform.
• Manage the rollout of the SaaS travel platform implementation projects.
• Act as the primary point of contact for clients regarding platform questions or issues.
• Proactively engage existing clients to transition from offline to online services.
• Identify opportunities to upsell additional products and services to existing clients.

What We’re Looking For

• 1+ years of experience at least in B2B sales, ideally in SaaS, tech, travel.
• Basic knowledge of the travel industry and current trends
• Strong communication and interpersonal skills
• Fluent in English; additional European languages are a plus

What We Offer

• Competitive salary with performance-based bonuses
• Opportunity to make a measurable impact in a high-growth company
• Work alongside passionate and talented professionals
• Access to travel perks and a vibrant, international company culture