Systems Support Analyst

Lee Enterprises is seeking a Systems Support Analyst to provide day-to-day application support, ticket intake, issue triage, documentation, user guidance, QA/testing support, and escalation coordination for business-critical systems.

Requirements

• Provide daily support for enterprise circulation, customer service, and operational systems
• Review, triage, route, and document support tickets
• Assist users with system questions, account research, issue investigation, and operational troubleshooting
• Maintain clear and accurate documentation for support procedures, troubleshooting steps, known issues, business rules, and system processes
• Use Falcon, DSI, BLOX, Discus, and internal intranet applications to support users

Benefits

• competitive wages
• dynamic, interesting work environment
• career growth opportunities
• extensive benefit program
• medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance
• 401K retirement plan with company match
• generous paid time off
• paid parental leave for new parents

Originally posted on Himalayas