Technical Account Manager

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We are seeking a hands-on, execution-driven Technical Account Manager (TAM) to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.

Requirements

3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role. Relevant experience working at a SaaS company is required. Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice). Background in monitoring, alerting, AIOps, and workflow automation. ITIL process knowledge (incident, change, problem). Hands-on experience with alerting/monitoring concepts and event correlation. APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred). Familiarity with enterprise integrations and multi-tenant SaaS delivery. Execution mindset — you take ownership and deliver results. Strong communicator with executive presence and customer-facing confidence. Skilled at leading customer workshops, demos, and training sessions. Comfortable managing multiple enterprise accounts with accountability for success.

Benefits

Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Flexible time off Fun events at cool locations Employee referral bonuses to encourage the addition of great new people to the team Originally posted on Himalayas