Associate Business Unit Systems Analyst

Key Responsibilities: Business Performance Review and Reporting – 50% • Lead the creation, approval, and timely delivery of all reporting. • Collaborate with relevant departments to automate manual reporting processes and optimize delivery strategies. • Ensure optimized SQL queries are used when creating, editing and/or maintaining all dashboards. • Assist in the development and troubleshooting of Excel macros to support reporting needs. • Fulfill ad hoc data requests and maintain recurring reports aligned with SLA commitments. • Develop and maintain business review presentation decks, including drafting, updating, and coordinating input from cross-functional teams. • Manage and update assigned ServiceNow tickets to ensure timely resolution and tracking. • Apply auditing principles to guide decisions on data presentation and ensure reporting accuracy. • Monitor and evaluate dashboard performance to ensure data accuracy, usability, and alignment with business objectives, making enhancements as needed to support continuous improvement. Communication and Partnership – 25% Serve as the primary point of contact for reporting-related inquiries, providing technical support and guidance to internal stakeholders. • Document stakeholder requirements and ensure all deliverables meet agreed-upon specifications. • Plan, conduct, and track training sessions for team members on Power BI, Excel, and reporting best practices. • Communicate updates, trends, and issues impacting reporting and analytics to relevant teams and leadership. • Collaborate with cross-functional teams (e.g., Operations, Compliance, IT) to translate business needs into actionable insights. • Research and propose alternative reporting solutions when standard approaches are not feasible, documenting rationale and implementation steps. Quality Assurance and Process Review – 25% • Review and validate reports and dashboards to ensure adherence to quality standards. • Conduct periodic process/quality reviews to identify opportunities for improvement in reporting workflows. • Maintain documentation of reporting processes, data definitions, and change logs for audit and training purposes. • Support compliance initiatives by ensuring all reporting activities align with regulatory requirements and company policies. Basic Qualifications: 2+ years of experience in data analysis, reporting, or dashboard development, including SQL. • Proficient in PowerPoint, Word & Excel (including macros). • Strong communication and collaboration skills. Preferred Experience: Bachelor’s degree in Business Analytics, Information Systems, or related field. • Experience with ServiceNow or similar ticketing systems is a plus. Originally posted on Himalayas