Program Head – Event Delivery Operations

This is a remote position.

Location: Currently remote, will transition to onsite in future Role OverviewLead a large-scale managed services engagement with a strategic enterprise customer. Single point of accountability for delivery, compliance, customer success, financial performance, and renewal of a high-volume event operations program.Key ResponsibilitiesCompliance & Risk (Core Pillar)

• Own end-to-end compliance across contractual, regulatory, and customer-mandated requirements.
• Maintain the compliance framework, lead audits, ensure 100% adherence to event-level controls and audit trails, and own the risk register.
• Build a compliance-first culture.

Customer Leadership

• Serve as the primary business lead and trusted advisor.
• Own the executive relationship, biweekly reviews, renewal, and expansion.

Program Delivery & Governance

• Deliver 300–500 events per month against SLAs and quality metrics.
• Maintain governance across intake, approvals, budget validation, scheduling, fulfillment, and reporting -with compliance checkpoints at every stage.

Stakeholder Management

• Orchestrate collaboration across requesters, budget owners, portfolio admins, PMOs, analytics, platform engineering, and partner vendors.
• Lead requester enablement and communications.

Platform & Catalog

• Partner with platform/product teams on the roadmap with compliance controls by design.
• Own catalog strategy, change management, and post-release communications with the catalog lead.

Financial & Operational Performance

• Own program P&L - budget, forecasting, and audit-traceable reporting.
• Drive efficiency through automation and continuous improvement.

Team Leadership

• Lead and scale a multi-disciplinary remote team.
• Drive accountability, compliance discipline, training attestation, and succession planning.

Reporting & Insights

• Deliver executive-grade reporting on delivery, compliance, financials, risk, and roadmap, backed by analytics.

Requirements

Required Qualifications

• Strong experience in program management, customer success, or managed services; 5+ years in leadership owning enterprise customer relationships.
• Demonstrated compliance ownership in a regulated or contractually rigorous program (audits, controls, remediation).
• Proven delivery of high-volume operational programs (multi-hundred deliverables/month) with strong SLA discipline.
• Experience leading large managed services engagements with global enterprises (Microsoft or hyperscaler preferred).
• Working knowledge of data privacy, information security, supplier governance, and financial controls.
• Strong P&L and financial acumen.
• Experience scaling multi-disciplinary teams of 25+ and influencing at executive level.

Preferred Qualifications

• Cloud services, technical event delivery, or hands-on lab platform background.
• Familiarity with the Microsoft Azure ecosystem and Microsoft partners ecosystem
• Certifications: PMP, ITIL, ISO 27001, CISA, or equivalent.

Originally posted on Himalayas