Senior Administrator – Mobility

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Key Responsibilities:

• Senior hands-on L2/L3 engineer responsible for daily operations, administration, and lifecycle management of enterprise mobile devices, wireless services, and endpoint mobility platforms.
• Ensures secure, compliant, and reliable mobility services while meeting SLAs, KPIs, and customer experience expectations.
• Administer Omnissa Workspace ONE/UEM including enrollment, profiles, compliance policies, groups, and app
• deployment.
• Maintain Apple Business Manager, Android Enterprise, and zero-touch provisioning.
• Provision, refresh, reclaim, wipe, retire, and redeploy mobile assets.
• Serve as escalation resource for incidents involving enrollment failures, OS issues, app access, MFA, SIM/eSIM, and policy conflicts.
• Manage carrier activations, suspensions, transfers, porting, plan changes, and roaming.
• Produce dashboards on compliance, stale devices, cost usage, lifecycle status, and SLA performance.
• Create SOPs, KBs, and automation improvements.
• Manage enterprise app stores, app packaging, testing, and deployment.
• Utilize PowerShell, Python, or bash scripting to automate device provisioning and management tasks.

Ideal Experience:

• 5+ years enterprise mobility administration.
• Workspace ONE / Omnissa / Intune / JAMF exposure preferred.
• ServiceNow / ITIL workflows.
• Strong customer-facing communication
• Bachelor’s degree in computer science, IT, or equivalent experience
Strong understanding of mobile security, identity management (Azure AD), and compliance standards

Certifications:

• Good to haveMicrosoft Certified: Endpoint Administrator Associate (MD-102), JAMF certification, or security certifications (SC-900).

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependentsPaid time off and company holidays, along with additional leave benefits as per policyFlexible work arrangements, supporting work-life balanceLearning and development opportunities to support continuous growth and upskillingEmployee wellness initiatives and programs focused on physical and mental well-beingRetirement and statutory benefits in line with India regulationsInclusive and people-first culture, with a strong focus on collaboration and ownership

Originally posted on Himalayas