Email Support Representative

Why checks apply: Accesses customer accounts and personal data via email — background check required.

Location: Full Time / 100% Remote (United States)

Salary: $35,000 - $44,000 per year

Job Description

We are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions.

Responsibilities

- Respond to customer support emails within required response time targets - Access customer accounts to investigate and resolve reported issues - Draft clear, professional, and empathetic responses to customer inquiries - Escalate unresolved issues to senior support staff with detailed notes - Track all email interactions in the customer support management system - Meet daily email volume and customer satisfaction targets

Requirements

- High school diploma or GED required - Excellent written communication skills — professional and clear - Strong attention to detail when reviewing customer account information - Must pass a pre-employment background check - No experience required — full training provided from day one - Must be a US resident with reliable internet and home workspace

To apply, submit your resume and complete our short online application form.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.