Client Delivery Associate

Growth path: Associate -> Account Manager -> Senior Account Manager

Location: Noida, primarily in-office, close to metro

Compensation: Market standard for early career role + performance-based variable component

About OpsTwo

OpsTwo builds practical business systems for growing companies using tools like Airtable, Zite, Make, n8n, Fillout, and other no/low-code platforms.

Our clients usually come to us when their work is spread across spreadsheets, emails, manual follow-ups, and disconnected tools. We help them build cleaner systems for project tracking, client portals, reporting, workflows, automations, and dashboards.

We've worked across real estate, education, recruiting, financial services, nonprofits, and medical operations.

Why We're Hiring

OpsTwo is growing, and the founder still personally handles too much client communication, follow-up, delivery tracking, and expectation management.

We are hiring someone who can help own the space between:

"Yes, we'll do this" and "Here's the finished system."

Your job is to keep clients informed, developers unblocked, and commitments on track.

This is a client-facing delivery role. It is not a marketing role, admin-only role, or developer role.

What You'll Do

You will help manage client communication and delivery from the first client conversation onward.

Your work will include:

• Managing client communication, follow-ups, approvals, and missing inputs
• Preparing for and joining client calls
• Capturing notes, actions, decisions, and risks
• Translating client conversations into clear, contextual tasks for developers — including relevant data, tool references, and expected outcomes
• Tracking deliverables, timelines, and project commitments
• Coordinating between clients, developers, and the founder
• Flagging delays, scope changes, and risks early
• Maintaining project trackers, task lists, and delivery records
• Occasionally gathering material for testimonials, case studies, LinkedIn, or blog inputs

The goal is simple: keep clients informed and projects moving.

What "Good" Looks Like

You're doing well when:

• Clients get proactive updates before they have to chase us
• Developers start work with clear context, not forwarded email threads
• Project trackers are current and useful
• Delays are flagged early
• The founder is pulled in for decisions, not routine status updates
• Clients feel the project was smooth and well-managed

How the Role Grows

Months 0–2: Learn OpsTwo's tools, process, clients, and delivery style. Shadow calls, organise project notes, and handle basic follow-ups with guidance.

Months 3–4: Join client calls more actively, prepare agendas and follow-ups, coordinate with developers, and begin managing routine client communication.

Month 5+: Own day-to-day delivery coordination more independently. Manage client accounts, track delivery, and escalate only what needs founder-level input.

What We're Looking For

You should have:

• 2+ years of client-facing experience in a tech, SaaS, no-code, IT services, or tools-based environment
• Strong written English
• Confidence speaking with clients
• Experience configuring (not just using) at least one project/task management or business tool — such as Airtable, Asana, Monday, Jira, Trello, ClickUp, HubSpot, or similar. You should know the difference between using a tool and setting it up for others.
• Strong follow-up habits
• Good judgment about when to act and when to escalate
• Curiosity to understand how tools and workflows fit together

Strong plus:

• Familiarity with the configuration side of Airtable, no-code tools, SaaS platforms, or working alongside developers
• Experience with tools like Slack, Missive, Notion, Make, Zapier, or n8n
• Experience writing client updates, meeting notes, documentation, or project summaries
• You've explained a technical concept, integration, or system behaviour to a non-technical client

You do not need to code. But you should be comfortable in a technical environment. You'll regularly encounter terms like API calls, field mapping, automation triggers, XML, CSV, webhooks, and database tables. You don't need to build these things, but you need to understand what they do well enough to coordinate delivery and communicate clearly with clients.

Is This Role Right for You?

This role is a good fit if you've worked in:

• A SaaS company, tech startup, no-code/low-code agency, or IT services firm
• Customer success, client delivery, or technical account management for a software or tools-based product
• An environment where you had to understand how systems, integrations, or workflows work — even if you didn't build them yourself

This role is probably not for you if:

• Your client-facing experience is primarily in non-tech industries (events, PR, hospitality, traditional consulting) without exposure to software tools or technical workflows
• You're looking for a pure project management role with no need to understand product or tooling
• You're uncomfortable with terms like API, automation, data mapping, or integration — not because you need to build them, but because they'll come up in every client conversation

Location & Hours

This is a primarily in-office role based in Noida, close to the metro. Some day-to-day flexibility is available.

Most OpsTwo clients are based in the US and EU, so the role will gradually require overlap with those time zones.

The first few weeks will be more regular Indian daytime hours for onboarding. As you begin joining client calls, the schedule will shift toward late afternoons and evenings on most days.

We try to keep the schedule predictable and reasonable, but this role is best suited for someone comfortable with non-standard hours.

Compensation

This is an early-career role, but not a fresher role. We are looking for someone sharp, organised, client-facing, and able to grow quickly into account management.

Compensation includes:

• Above-market fixed monthly salary for early-career professionals
• Performance-based variable component tied to agreed goals such as follow-up consistency, client communication quality, delivery coordination, project/account health, and contribution to team growth

Compensation will depend on communication ability, relevant experience, ownership, tool familiarity, and overall judgment. The salary range will be shared with candidates before the test task stage.

Interview Process

1. Application: Short form with practical questions about your experience, communication style, and judgment. We prefer if you do not use AI.

2. Test task: A small real-world task aligned with what you might expect on a given day. Comes with INR 600 Voucher on completion.

3. Interview: Conversation with the founder and a developer. We'll discuss your test task, client communication, delivery coordination, and mutual fit.