Product Manager

Responsibility

• Define and execute the product strategy, ensuring it aligns with the overall business goals and customer expectations
• Develop new and enhance existing customer satisfactions and loyalty programs, facilitate cross brand collaborations to uplift customers satisfaction and loyalty.
• Conduct market research to identify trends, customer needs, and competitive landscape to inform product decisions
• Develop and manage the product details, prioritizing features and enhancements based on customer feedback and business priorities
• Work closely with marketing, sales, customer support team to ensure product sales, satisfaction and ongoing improvements
• Work with external parties to develop and facilitate the product and sell out platforms in financial and business model perspective
• Define and track key performance indicators (KPIs) to measure product success and drive data-driven decision-making
• Gather and analyze customer feedback to identify areas for improvement and innovation within the product program and other sell out platform
• Ensure the product complies with relevant local regulations

Requirement

• Bachelor's degree in Business Administration, Marketing, Customer service or related fields.
• At least 3 years’ experience in product management or customer relationship management, preferably in the technology, telecom or consumer electronics industry
• Proven ability to understand customer needs and translate them into actionable product features
• Demonstrated experience in developing and executing product strategies that drive business growth
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly to diverse audiences
• Strong analytical skills to interpret data, identify trends, and make informed decisions
• Ability to lead cross-functional teams and inspire collaboration to achieve common goals
• Experience with subscription-based services or protection plans, customer relationship and service are a plus
• Proficient in English and Chinese is required

We offer attractive remuneration package to the right candidate. Interested parties please send us full resume stating current and expected salary.

Our company is an equal opportunities employer and welcome application from all qualified candidates. The data provide will only be used for consideration of the applied position or other suitable position in Samsung Electronics HK Co. Ltd. or other subsidiaries of Samsung Group.

Applicants who are not invited for interview within 10 weeks should consider their applications unsuccessful. Personal data of unsuccessful applicant will be destroyed within 12 months.

“Personal data collected will be used for recruitment purpose”